Terms of Service

provides pre-booked private transfers in North Cyprus, including airport transfers. These terms apply when you book through or when a hotel or agency books on your behalf. By confirming a booking you accept them.

A booking exists once you receive a booking reference. That reference is how you and your driver identify the transfer — keep it, and treat it as private: anyone with it can view the booking.

You are responsible for the accuracy of the details you give us. A wrong phone number or address is the most common reason a transfer fails.

Fixed-price routes are shown before you confirm and do not change. Other routes are priced by distance and estimated duration; because traffic affects that estimate, we re-check the price when you confirm and ask you to review it if it has moved significantly.

The price covers the vehicle for the route and passengers you booked. Waiting time well beyond the agreed pickup, extra stops, or a change of destination may cost more — your driver will tell you before any additional charge.

Unless stated otherwise at booking, you pay your driver in cash on arrival, in the currency shown. Where card payment is offered and you use it, the transfer is prepaid and your driver will not ask you for cash. Partner organisations with a credit agreement are invoiced monthly.

If you give us your flight number we track the flight and adjust your driver's pickup time to the actual landing where we can. If you do not give a flight number, we use the time you entered — if your flight is delayed, your driver may not be there when you land.

Please allow a reasonable time after landing for immigration and baggage. Our drivers plan for roughly 20 minutes after touchdown.

For a transfer booked well in advance, we either assign a named driver when you book — you will see their name and vehicle — or start looking about 90 minutes before pickup. We may change the assigned driver or vehicle if we have to, and we will tell you if that happens.

You can cancel free of charge from your booking page at any time up to the moment the ride starts. Once you are in the vehicle, the transfer cannot be cancelled online. If you have paid by card, we refund you to the original payment method.

To change a booking, cancel and book again, or message us in the booking chat.

We may cancel a booking if we cannot safely provide it — for example severe weather or no available vehicle. If we do, you pay nothing and we refund anything already paid.

If we cannot find you at the pickup point and cannot reach you on the number you gave us, your driver will wait a reasonable time and may then leave, and the transfer may be treated as completed. Use the booking chat if you are delayed — your driver sees it.

Please wear seatbelts, follow your driver's reasonable safety instructions, and do not smoke, damage the vehicle, or behave abusively. Drivers may end a transfer if someone is unsafe or abusive. You are responsible for the cost of deliberate damage.

Tell us at booking if you need child seats, extra luggage space, or accessibility assistance so we can send a suitable vehicle.

Bring luggage that fits the vehicle class you booked; tell us in advance if you have unusual or oversized items. Take your belongings with you — we will help you contact your driver about anything left behind, but we cannot be responsible for it.

We will provide the transfer with reasonable care and skill. We are not liable for delays outside our control — traffic, weather, border or airport disruption, road closures — or for consequential losses such as a missed flight or connection. Please allow enough time for your journey.

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence.

Transfers are carried out by drivers and companies working with us. They are responsible for holding the licences, permits, insurance and roadworthy vehicles that the law requires, and for providing them to us on request.

How we handle personal data is set out in our Privacy Policy.

Tell us in the booking chat or email . We aim to reply within two working days.

We may update these terms; the version in force is the one published when you booked. Material changes will be highlighted on this page.

These terms are governed by the laws of North Cyprus, and its courts have jurisdiction over any dispute.